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Making a Change

I’m tired of Real Estate social media. My feed is full of “Just Listed!” and “Just Closed!”, pictures of clients holding their agent’s sign at the lawyers office and smiling like a Proof of Life photo.

Don’t get me wrong; I love being a real estate broker. I love going to properties, running numbers on investments, staging and photographing, training new agents how to do the job. Mostly though, I love meeting people, getting to know them, helping them through their housing searches, becoming part of their lives.

And that’s what I want to talk about, what I want to see in my social feeds: people. Clients are at the center of this whole thing, the most important part, but the buyers and the sellers, the people in charge who matter most, they get shunted aside so that it all becomes about the brokers and the properties.

So this where I want to start. I want to talk about people, how we’re wired, our hopes and dreams and fears, our wants and needs, why we make the decisions we do. I want to talk about the emotions we go through when we’re buying and selling homes, negotiating, planning our kids new rooms, our new lives.

I’m going to be putting out more content focused on these points, and I’d really love to hear from anyone who resonates with these ideas.

I hope y’all come on this journey with me.

– Lou Gordon

Louis Gordon

Have you ever been burned by a professional? It’s hard to know who to trust. Reputation is important. Takes a long time to build, short time to damage. I’ll hire a pro the first time off online reviews or recommendations. But for me, until that first job is done, all the “satisfied customers”, the accomplishments, the pedigree, the past sales, it’s all just rumor and gossip. To earn my trust, that pro has to perform on a few expectations: 1. Give me all the information that’s available and important 2. Explain the risks so I’m prepared if something goes wrong 3. Do the work they promise to do when they promise to do it 4. Deliver value that’s in line with the cost 5. Be available when I have questions or concerns 6. Put my best interests first 7. Most importantly, if there’s a problem, make efforts to set things right Maybe I’m asking too much. Maybe it’s unreasonable to expect the same from others that you expect from yourself. After 15+ years in Real Estate, I’ve seen first-hand that everyone doesn’t practice business the same way I do. But I think that’s a shame. Homes are different from any other product. Houses and apartments aren’t just property, or assets, they’re a place for people to sleep at night, to store their most precious belongings, to raise their children, to keep them safe. It’s the place where most people start and end their days, the foundation for their whole lives. Backed by the most recognized name in real estate, Century 21, we hold ourselves to the highest standards, working every day to deliver best-in-class service to sellers, buyers, investors, and renters in Cambridge, Somerville, and the greater-Boston area. When we ask for your trust, we do everything possible to reward that faith, because relationships are one of our most valuable resources, and there are few things more important than homes. By The Numbers: - $200 Million+ - Sales done by our team in Massachusetts & New Hampshire - 150+ - 5-Star reviews for our team on Zillow - $50 Million+ - The real estate portfolio we manage for our investors

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