Book Review – Delivering Happiness
Sometimes you read a book and it just clicks. The themes, the lessons, you’ve been rolling the ideas around in your head for years and here someone found a simple way to say it, the best story to illustrate the point. It also helps when the author references one of your favorite books over and over.
Delivering Happiness is the remarkable story of Tony Hsieh’s business career, starting with his early life and going through the sale of Zappos to Amazon. He details the lessons learned from his first company, LinkExchange, when the company grew too fast and the culture got away from them.
The book is full of great advice and interesting stories, but the central focus is the importance of company culture. In the case of Zappos, their dogmatic adherence to that culture allowed them to deliver the outstanding customer service that saw the company grow into a $1.2 Billion acquisition by Amazon.
I understand these lessons from personal experience; I once ran a brokerage team full of producers and void of positive culture. It was a nightmare, both for me and for our clients. We closed a lot of deals, but that became the point, not the customers, not the service. It made me dread going to work.
When we started CENTURY 21 Revolution, we committed to fostering a culture that delivers the best experience for homeowners, future homeowners, investors, and renters. We prioritize relationships, approaching each client as a friend and business partner for life, and we never stop refining our ability to deliver the best data and processes to ensure smooth, well-informed real estate transactions.
There are plenty of competent people who practice real estate brokerage, but if you don’t find the right culture fit, the agency who understands your needs and priorities them above their own, you could be setting yourself up for a painful experience during one of life’s biggest financial transactions.
If you’re considering a move or an unexpected life event is forcing a change, please reach out to us to see how we can help remove uncertainty and make the experience one you’ll remember fondly!
